Kelly Ai is the innovative solution to enhance the shopping mall experience
Kelly, where can I get a good sandwich?
Kelly, any special offers right now?
Kelly, how can I get to the parking area?
Who is Kelly?
Kelly is a conversational AI concierge designed to transform the shopping mall experience.
Accessible through interactive totems, touch kiosks, tablets, or mobile/web apps, Kelly combines natural conversation with real-time retail data to engage, inform, and guide visitors in a smart and personalized way.
Conversational and multilingual interface
Kelly communicates naturally with visitors in any language, answering questions and providing assistance 24/7.Smart navigation and real-time guidance
She helps visitors find shops, restaurants, cinemas, services, and parking, offering personalized routes based on preferences, categories, or accessibility needs.Visitor flow intelligence
Through connected cameras and sensors, Kelly analyzes real-time visitor flow to improve crowd management and optimize the mall experience.Promotions and event engagement
Kelly promotes offers, events, and real-time discounts, delivering targeted suggestions that match each visitor’s interests and behavior.Seamless system integration
Fully integrable with CRM, loyalty programs, and management systems, Kelly connects marketing, operations, and customer experience into one intelligent ecosystem.Dynamic and customizable content
Mall managers can easily update maps, directories, promotions, and multimedia content through a centralized dashboard, ensuring information is always fresh and engaging.
No technical expertise is required.
She is already integrated with a backoffice platform where, in real time, Artificial Intelligence can be instructed.
It also learns by itself from interactions by constantly improving its knowledge.
Why does she matter?
Whether you manage a large shopping center or a boutique retail space, Kelly enhances every stage of the visitor journey.
She helps you deliver a shopping experience that is innovative, engaging, and truly personalized — offering visitors smart assistance, real-time information, and meaningful interaction from the moment they arrive to the moment they leave.
