Context & Need
Modern tourism demands more than just maps and brochures — travelers expect real-time, personalized experiences tailored to their interests, schedules, and surroundings. Cities and tourism authorities are increasingly looking for smart, scalable ways to enhance visitor satisfaction, while also managing tourist flows to protect local communities and landmarks.
Our clients in the UAE and France needed an intelligent solution that could guide tourists through their journeys, adapting to personal preferences and optimizing city-wide experiences through data.
The Solution
Innovatech designed and developed Kelly, a conversational AI digital concierge that redefines how tourists explore cities.
Available through interactive totems and smart interfaces, Kelly uses artificial intelligence to:
- Generate personalized itineraries based on interests, timing, and location
- Recommend neighborhoods, landmarks, and events in real time
- Optimize routes and visit durations for more meaningful experiences
- Offer multi-language support for global accessibility
- Integrate with citywide sensors and cameras to analyze visitor flows and suggest alternative routes
This hybrid model combines AI-powered dialogue with urban data intelligence, providing both tourists and city managers with a powerful tool for exploration and flow management.
Key Features
- Conversational interface available in multiple languages
- Dynamic, on-demand itinerary generation
- Smart tour planning with POI recommendations
- Real-time flow analysis via connected cameras
- Integration with local events, transport, and weather data
- Installed on public totems and kiosks across key tourist areas
Results & Measurable Impact
Since its introduction, Kelly has helped:
- Improve the visitor experience through tailored suggestions
- Reduce crowding in popular areas by rerouting tourists dynamically
- Enhance livability for residents in high-tourism districts
- Provide municipalities with real-time data to inform city planning
- Support multilingual tourists without the need for additional staff or apps
Strategic Impact
Kelly demonstrates how conversational AI can enhance public services and bridge the gap between tourists and smart cities. By combining personalized guidance with real-time flow management, cities can now elevate the tourist experience while maintaining urban balance — a win-win for both visitors and residents.
